Frequently Asked Questions

Frequently Asked Questions

We work on your requests on a first-come, first-served basis. They are entered into our design team’s queue in the order that they are received. On average a revision request will be done in 2-3 working days, a new website will be done in 5-10 working days. If you’ve got a more complex task like an e-Commerce website with payment gateway setup, we’ll provide an estimate on how long it’ll take.

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

Details that needed:
• Company Logos
• Photograph or other image
• Business Description (Vision and mission, Product/Services, your team)
• Company Contact detail


*All Picture in standard image format (.gif, .jpg, .bmp, .eps, or .tif).
*Remember that Maejic Media will not be responsible for ensuring that content submitted by you does not infringe upon the intellectual property rights of a third party.

Your bill cycle will fall on the website completion date.

You will get your bill via email registered with us.

There is a 14-days grace period after the payment date is due. After 14 days without receiving the due amount, your website will be suspended. There will be a RM100 charges to reactivate your website.

No, you can save your money on that. We will cover all the hosting for your website across all the plans we offer.

We're sorry, currently we do not allow customers to host the website on their hosting as we need to avoid all the possible securities issues out there. With our hosting we have better control to provide you the best service from us.

There is no contract on all the plans we offer. You can cancel the plan anytime.

For "A La Carte" subscribers, you need to pay for the domains for your website.

For "Happy Meal", "Set Meal" & "Combo Meal" subscribers, .com/.co/.com.my/.asia domain names are included in the plan. You may need to pay for the domain name other than the options above.

There is a charges for website redemptions. Please refer to the table below.

 

PlanRedemption Charges
A La CarteRM1500
Happy MealRM4000
Set MealRM7000
Combo MealRM15000

*After cancellation the website will only be kept for 2 months in our server. After 2 months from cancellation date there will be no redemption available for the website.

 

There will be a RM50/ per hour work. After receiving the contents that needed to be revised, our team will contact you for the charges needed. Upon understanding and agreement on the charges, then our team will start to work on it. The charges will be billed in the next payment invoice. 

For new website design you need to subscribe to a new plan. 

Yes we do design too. There will be a charges based on your requests. 

Firstly, you need to pay for the start-up fees and submit the contents to us.

Then our team will work on 2-3 designs mock-up based on the template you select.

After the mock-up is selected, our team will start working on the development.

After the website is done, we will notify you for checking before it is live.

Your website will go live after all the checking is done.

We work on your requests on a first-come, first-served basis. They are entered into our design team’s queue in the order that they are received. On average a revision request will be done in 2-3 working days, a new website will be done in 5-10 working days. If you’ve got a more complex task like an e-Commerce website with payment gateway setup, we’ll provide an estimate on how long it’ll take.

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

Details that needed:
• Company Logos
• Photograph or other image
• Business Description (Vision and mission, Product/Services, your team)
• Company Contact detail


*All Picture in standard image format (.gif, .jpg, .bmp, .eps, or .tif).
*Remember that Maejic Media will not be responsible for ensuring that content submitted by you does not infringe upon the intellectual property rights of a third party.

Your bill cycle will fall on the website completion date.

You will get your bill via email registered with us.

There is a 14-days grace period after the payment date is due. After 14 days without receiving the due amount, your website will be suspended. There will be a RM100 charges to reactivate your website.

No, you can save your money on that. We will cover all the hosting for your website across all the plans we offer.

We're sorry, currently we do not allow customers to host the website on their hosting as we need to avoid all the possible securities issues out there. With our hosting we have better control to provide you the best service from us.

There is no contract on all the plans we offer. You can cancel the plan anytime.

For "A La Carte" subscribers, you need to pay for the domains for your website.

For "Happy Meal", "Set Meal" & "Combo Meal" subscribers, .com/.co/.com.my/.asia domain names are included in the plan. You may need to pay for the domain name other than the options above.

There is a charges for website redemptions. Please refer to the table below.

 

PlanRedemption Charges
A La CarteRM1500
Happy MealRM4000
Set MealRM7000
Combo MealRM15000

*After cancellation the website will only be kept for 2 months in our server. After 2 months from cancellation date there will be no redemption available for the website.

 

There will be a RM50/ per hour work. After receiving the contents that needed to be revised, our team will contact you for the charges needed. Upon understanding and agreement on the charges, then our team will start to work on it. The charges will be billed in the next payment invoice. 

For new website design you need to subscribe to a new plan. 

Yes we do design too. There will be a charges based on your requests. 

Firstly, you need to pay for the start-up fees and submit the contents to us.

Then our team will work on 2-3 designs mock-up based on the template you select.

After the mock-up is selected, our team will start working on the development.

After the website is done, we will notify you for checking before it is live.

Your website will go live after all the checking is done.

Most of the successful businesses have their own website. Get yours now.

Let the professional take care everything for you. Own a website with the price as low as RM49/month*.

Still having question? Ask us now.